North Texas Bank is committed to providing the friendliest and most responsive service you have experienced in any prior banking relationship. In order to help achieve this, you may contact us in a variety of ways. Please utilize the channel that is best suited to your needs.
In Person
Please drop by and see us at 661 W. Thompson Street, Decatur, TX 76234. Lobby hours are Monday through Thursday, 9:00 am – 4:00 pm and Friday 9:00 am – 6:00 pm. Drive thru hours are Monday through Friday, 8:00 am – 6:00 pm and Saturdays 8:30 am – 12:00 pm.
Telephone
To speak with a representative from North Texas Bank, please call 940.627.8767, Monday through Friday 8:00am – 6:00 pm and Saturday 8:30 am – 12:00 pm.
North Texas Bank 24 Hour Bookkeeper - Automated Telephone Line
To access your accounts electronically 24 hours a day, 7 days a
week. 877.445.CALL (877.445.2255)
Written Communication
North Texas Bank
PO Box 1238
Decatur, TX 76234
E-Mail
• Customer service inquiries can be directed to:
info@northtxbank.com
We understand that e-mail is a simple and cost effective method of
communication, however items such as requests and inquiries needing
immediate attention should not be sent via e-mail. Also, sensitive
customer and account information like account numbers, Social
Security numbers, passwords, or PIN numbers should not be sent by
e-mail. Because an e-mail message that you send may not be
immediately reviewed by a bank representative, you must contact the
bank by telephone or in person for items needing immediate
attention. E-mail messages do not serve as a sufficient means for
any requirement imposed on you to provide written notice, and e-mail
messages may not be used to place a stop payment on a check, request
account transfers, or report lost or stolen banking codes and/or
cards.
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